No sound
Check the visible mute state, then the site's microphone permission. If both look correct, identify the intended input: a built-in microphone, headset, display, or Bluetooth device may have become active. ChitChatVideo cannot silently choose an operating-system device for you. Use microphone permission when access itself is uncertain.
Intermittent sound
Note whether audio disappears when a connected device changes, another app opens, or the connection becomes unstable. Change only one condition. If video and audio both freeze or reconnect, the connection guide is more relevant than a microphone reset.
Quiet, noisy, or echoing sound
Permission is probably not the central question if some audio arrives. Reduce room noise, move closer to the intended microphone, and consider headphones if speaker sound is feeding back. Continue with Improve Audio Quality.
Test without exposing a conversation
Use a short neutral phrase in a private setting and observe a local, verified indicator if available. Do not upload or send a recording of a private conversation merely to diagnose the device. Save work before restarting software.
Retry once, then preserve evidence
After one actionable change, return and observe. If it remains unresolved, note device, operating system/version, browser/version, input device, exact symptom, and time. Redact personal information from screenshots before using the verified Contact route.
Resolved-state CTA: Retry Video Chat
Build an observation log, not a theory
Write down whether the mute icon changed, whether the browser showed a permission warning, which input was intended, whether a headset or Bluetooth device connected, and whether other media also failed. Then record the one action you took and what changed. This small log separates an absent signal from a degraded one and makes support context more useful. Avoid labels such as “the site broke my microphone” until the earliest failing layer is known. If the device fails in every trusted application, system or hardware support may be more appropriate than another product retry.
Related paths: Getting Started · Desktop Video Chat · Mobile Video Chat